Frequently Asked Questions
CAN I CANCEL MY ORDER?
- Yes, we'll happily cancel your order before it has been processed or shipped out.
MY ITEM WAS DEFECTIVE WHEN I RECEIVED IT. WHAT SHOULD I DO NOW?
If an item is defective, it is eligible for replacement strictly within the 5 day period, so please inspect your items immediately.- Please email email@example.com within the 5 day period with your order number and a photo of the defective item (with defection clearly visible) in order to be eligible for a replacement.
CAN I RETURN AN ITEM I BOUGHT WITH A SALE PROMO CODE?
Clearance/Sale items and items purchased during a promotional sale will NOT be accepted for return for they are considered FINAL SALE.
ARE THERE ANY ITEMS THAT I CAN'T RETURN?
- All of the following items are considered FINAL SALE and are not eligible for return.- Clearance/Sale items - Bikini - Undergarments (Compression Thongs, Seamless Thongs)
I SENT MY RETURN PACKAGE AFTER GETTING IT APPROVED - WHAT HAPPENS NEXT?
- Please allow 3-5 business days for your return to be processed, once your package has been delivered to us.- WE CANNOT GUARANTEE TO RECEIVE YOUR RETURN PACKAGES. If there's any issue regarding your package, you MUST take this up with USPS/UPS as we are not responsible for lost/stolen packages.
WHAT IF MY PACKAGE WAS MARKED RETURN TO SENDER?
- "Return to Sender" means that there was an issue with your shipping address or delivery process so it is being sent back to Vanadey Boutique. - To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly.- If a package is returned back due to an insufficient address, Vanadey Boutique is NOT responsible for any shipping fees. Customers must pay reshipment fee or can be issued store credit. NO REFUNDS.
WHAT IF I PUT IN THE WRONG ADDRESS?
- If you realize that you entered your shipping address incorrectly, please contact us as soon as possible at firstname.lastname@example.org. We will do our best to fulfill you request and change the address. If we are unable to, we do not take responsibility for the incorrect information.- If a package is returned back due to insufficient address, Vanadey Boutique is NOT responsible for any shipping fees. Customers must pay reshipment fee or can be issued store credit. NO REFUNDS.